Communication between your Golden Rule Service Inc. security system and the Customer Monitoring Center begins with the installation of an elite Ademco control panel, security system devices, and a telephone connection device in your home to communicate with our monitoring service.

Communication from your home to the  Customer Monitoring Center works over telephone lines. So it doesn't matter where your Customer Monitoring Center is located, the connection time is similar to what you experience when you dial your phone to place a call.

If an alarm situation occurs, such as a burglary or fire, your system is designed to communicate a "signal" to your Customer Monitoring Center in which the police or fire department will be dispatched.

• When an alarm signal occurs, it is because a specific device or sensor has been interrupted or tripped.
• When that happens, the device is designed to communicate with the main box or control panel in your home or office. (We've used a keypad graphic to indicate this step in the process.)
• Once the control panel receives the signal, your system is designed to seize your telephone line and send a signal over that telephone line to your  Customer Monitoring Center.

This signal can then be received via computer by an INBOUND Monitoring Center associate, who will follow a procedure specific to the type of alarm signal received.
 

What happens next may include an associate calling your home or office to determine if the alarm was accidentally activated, or to determine the type of assistance that you need. Calling to confirm helps our monitoring center prevent false alarm fines or penalties to you from your local city agencies.
 

• Our Customer Monitoring Center associates can also notify proper authorities, and the individuals on your emergency contact list so that they can get in touch with you.